Refund Policy
Refund Policy
Effective Date: July 3, 2025
Last Updated: July 3, 2025
At Mainspring Home and Suite, we aim to provide a smooth and transparent experience for our guests. This Refund Policy outlines the terms under which refunds are issued for bookings made through our website or authorized platforms.
1. Eligibility for Refunds
Refunds are issued based on the cancellation notice period and the type of booking made. Eligibility is determined by:
The cancellation time relative to the check-in date
The rate type (refundable vs. non-refundable)
Special promotional terms or group booking agreements
2. Fully Refundable Bookings
For bookings marked as “Fully Refundable”, guests may receive a full refund if the cancellation is made at least 48 hours before the check-in date.
Refunds will:
Be processed to the original payment method
Take up to 3–7 business days to appear, depending on your bank/payment provider
3. Partially Refundable Bookings
Some discounted or promotional bookings may be eligible for a partial refund:
50% refund if cancelled 24–48 hours before check-in
No refund if cancelled within 24 hours of check-in or for no-shows
4. Non-Refundable Bookings
Non-refundable rates offer a lower price in exchange for a firm booking:
No refunds will be issued for cancellations, no-shows, or early checkouts
Please review the rate conditions carefully before booking
5. Refund Exceptions
Refunds may be granted outside standard terms in the case of:
Force majeure (natural disasters, government-imposed travel restrictions, etc.)
Serious illness or emergency (with documentation)
Booking errors caused by our system or authorized third-party platforms
6. Contact for Refund Requests
To initiate a refund request, please contact us at:
📧 Email: info@mainspringhome-suite.com, Mainspringhomeandsuite@gmail.com
📞 Phone: + 234 7073247255, +2349043169855
Include your booking reference, guest name, and reason for the request.
7. Chargebacks and Disputes
If you initiate a chargeback without contacting us, we reserve the right to dispute it and provide documentation of your reservation and cancellation terms.