Cancellation Policy

Cancellation Policy

Effective Date: July 3, 2025
Last Updated: July 3, 2025

This Cancellation Policy applies to all reservations made directly through Mainspring Home and Suite or authorized booking platforms.

1. Standard Cancellation

Free cancellation up to 48 hours before check-in.
Cancellations made less than 48 hours before check-in will incur a 50% charge of the total booking.
Cancellations within 24 hours or no-shows will be charged 100% of the booking.

2. Non-Refundable or Promotional Rates

These reservations:
Cannot be canceled or modified
Will be charged in full upon booking
Will not be eligible for a refund under standard conditions

3. Group Bookings (5 rooms or more)

For group reservations:
Free cancellation up to 7 days before check-in
50% charge for cancellations made 3–6 days prior
100% charge for cancellations within 72 hours of arrival
A deposit or signed agreement may apply.

4. Early Departures

Early check-outs are considered cancellations for the unused nights and are non-refundable, unless otherwise agreed upon at check-in.

5. Cancellation Process

To cancel your reservation:
Log in to your account on our website
Use the cancellation link in your booking confirmation email

Or contact us directly:

📧 Email: info@mainspringhome-suite.com,
Mainspringhomeandsuite@gmail.com
📞 Phone: + 234 7073247255, +2349043169855

6. Force Majeure & Special Circumstances

We understand that unexpected events occur. Cancellation fees may be waived at our discretion due to:
Natural disasters or travel bans
Medical emergencies (with valid proof)
Airline cancellations
Please contact us immediately with documentation.

7. Third-Party Bookings

If your booking was made through a third-party site (e.g., airbnb.com, Expedia), their cancellation and refund policies may apply. You must cancel through the platform used for booking.